Message Management

Messaging technologies include Email, Instant Messaging, Web Mail and Wireless devices. CTI has years of expertise delivering technology and consulting to address the security concerns and compliance requirements of these technologies.

Messaging security includes Anti-Virus, Anti-Spam, Anti-Spyware, Content Filtering, Archiving and Encryption solutions. CTI messaging security deployment options include in-house, managed services and outsourced services.

Email Anti-Virus, Anti-Spam & Anti-Phishing

Virus, spam and phishing countermeasures can be implement in a variety of ways: (1) in the Internet cloud using a Software as a Service model, (2) as gateway software or appliance that intercepts email to/from an email server, and (3) as software that operates on the email server itself.

We can filter inbound and outbound email from malicious threats. End users can maintain individual lists of approved senders and blocked senders. They can adjust the sensitivity of their spam filters. Email domains can be protected against Denial of Service attacks, Directory Harvest Attacks, Email Bombs as well as Phishing schemes.

Email Content Management

Content filtering technology can be deployed (1) in the Internet cloud using a Software as a Service model, (2) as gateway software or appliance that intercepts email to/from an email server, and (3) as software that operates on the email server itself. If you deploy content filtering on your mail server then you have the ability to filter local mail in addition to Internet based email. In either case, content filtering enables an organization to check for specific content and to act on that content. Typical reactions are quarantine and alert, encrypt and bcc. These reactions are used to satisfy compliance requirements or to prevent the inadvertent exposure of confidential information.

Instant Messaging Anti-Virus & Anti-Spyware

Instant Messaging is the newest vector for security breaches. There are well documented cases of virus and phishing attacks via attachments to IM messages as well as ploys to get an end user to access an inappropriate or compromised web site. CTI can provide security solutions that protect end user’s from these IM exploits.

Email, IM and Document Archiving

The recent Federal Regulations for Civil Procedure require organizations to furnish all pertinent lawsuit data to the presiding court. The failure to comply will result in costly fines and adverse legal rulings. As a consequence, organizations are implementing archiving solutions to meet FRCP requirements and address sound business practices. CTI provides archiving solutions that are delivered as a service as well as via internal systems.

Disaster Recovery for Email and Blackberry Services

In many organizations, Email is replacing the phone as the most frequently used communication tool. In addition, end users are using email as a desk top document archive solution. This operating environment makes email availability a critical success factor for an organization.

We can provide message-by-message synchronization and recovery to protect against data-level corruption. Alternative backup solutions; replication, clustering, vaulting, continuous data protection, and log shipping, too often simply replicate the problem, leading to complete data loss from the point of the failure.

Exchange Managed Service & Outsourcing

CTI can turn Outlook into a powerful enterprise-class email system that integrates Email, Shared Calendaring, Contact Management and Task Management in one collaborative, secure workplace. Organizations can take advantage of this powerful, feature-rich application without the need for specialized IT experience to manage the service. Everything from adding, deleting and managing users can be done through our easy-to-use On-Demand Service Management Portal.

Emergency Alerting System

During a crisis or disaster, normal lines of communication may fail when you need them most. Yet, in today’s world, success often requires the ability to reach your people quickly – whether just a handful or tens of thousands.

AlertFind sends email, SMS messages, and makes voice calls to find people regardless of location, at any time and on any device. It can deliver instructions, ask questions, collect responses and since it can tell if it has reached a live person, it can even transfer the recipient to a live representative or call bridge. Once found, AlertFind provides the tools to manage through the crisis and accelerate recovery.

Email & Document Encryption

Electronic communications bears an increasing quantity of traffic between your business and customers, vendors, lawyers, press, and other critical constituents. Because some of these messages contain sensitive information, they need to be protected from eavesdropping, tampering, and theft. Emerging regulations and best practices are encouraging companies to encrypt email messages that contain sensitive and confidential information. Enforced TLS employs transport layer security to automatically encrypt email connections between businesses. CTI integrates strong TLS encryption with policy-based management so you can control and ensure which messages are delivered over encrypted connections. CTI can also provide email and document encryption that empowers the end user to secure important data.